Shipping & Returns
Vraj:bhoomi is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. All of Vraj:bhoomi orders are shipped door-to-door from our warehouse in Ahmedabad, India to your provided shipping address. Processing the order normally takes 4-6 working days and then shipping takes 2 - 4 working days.
We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.
Please note by purchasing from Vraj:bhoomi you as the buyer agree to our shopping terms, conditions and policies.
The shipping charge is specified separately for every product. For multiple products
ordered, the system adds up the total of all individual shipping charges. Thus, a
customer who orders three products is charged the total of all individual delivery
charges associated with each product. Thus the delivery fee is calculated separately
when a customer orders multiple products. Our prices Our prices are inclusive of all
taxes except Octroi, if applicable in your region.
Shipping costs are non-refundable.
Processing Your Order
On placing your order, you will receive an email containing a summary of the order. In few locations, the delivery may take longer, depending on the accessibility of your location by our logistics partners. In such cases, we will proactively reach out to you. In case you need a garment by a particular date, please reach out to our team and inform us in advance.
You can track your couriers once we send you an email about the tracking details.
Cancellation will only be accepted if your order hasn’t been shipped. If you cancel your order before it has shipped, we will refund the entire amount.
Before you return a Vraj:bhoomi product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.
Let’s not think of an irregular weave or print or a stitch as a defect. Handmade by definition means a glorious uncertainty when it comes to uniformity. Most of the processes are manual; hence the irregularities which may occur are characteristic of the process and not counted as a defect.
Please read item descriptions carefully and note sizes of products. Please also know monitors are calibrated differently and colours, while may be close, may not be 100% accurate.We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.In spite of these variables, at Vraj:bhoomi we stand behind the quality of our products and we will replace the product if you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item.
Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase please follow the instructions below:
- Exchange/Return will be only accepted once.
- We only exchange a product for once and when informed within 2 working days from receiving the goods.If you would like to request an exchange please write to us at [email protected]
- Items which are to be exchanged need to be sent back within 7 days of receiving the goods.
- Vraj:bhoomi will replace the returned items or issue a credit note for the cost of the goods after we have received the returned shipment.
- Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address.Company will not be responsible for any loss in the courier sent by you.
- If we have sent you a wrong item (wrong style, color or size), shipping charges for the replacement will not be billed to the customer.
- The value of the exchange order cannot be lesser than the original order. However, it can be more. In this case the difference amount has to be paid by the customer.
Ground floor, 1, Rangkunj Society,
Naranpura Cross Roads, in the lane opp. AMCO bank
Naranpura, Ahmedabad 380013
M: +91 9925007970
Note: Customers cannot return or exchange an item which has been purchased online at any of our retail stores, and similarly retail store purchases cannot be returned through our Online Store.
Exchange will be done in following cases:
- Genuine sizing issues, only for unused garments. Please review our size guides carefully before making your purchase.
- In case Vraj:bhoomi discovers that a wrong item (wrong style,color or size) has been shipped to you.
No exchange will be done in following cases:
- In case of minor design and color variations. With hand made products there will always be some variation between products.
Refunds will be done in the following cases:
- Packages lost in transit.
- In case Vraj:bhoomi discovers any wrong pricing in its online catalogue and the price charged to you is higher than the actual price.
No Refunds will be done in the following cases:
- Incorrect or outdated delivery address.
- Incorrect address format including any form of a PO Box address.
- After 3 failed delivery attempts by the courier.
- Package refused by recipient.
- Products returned in a used or damaged condition.
Note: Exchange and Refunds will only be made after we have received the returned shipment.
Only regular priced items may be returned, unfortunately sale items are final sale and cannot be returned.
We ship worldwide. Please choose your shipping zone while placing your order. Our international shipping charges vary with the size. Your purchase will be shipped through a reliable courier partner. Please allow up to 3 weeks for your package to arrive. Some areas may take longer depending on customs.
Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged to custom clear your goods and deliver them to your doorstep.