Before you return a Vraj:bhoomi product, please take a moment to understand how our products are made. All our products are handcrafted by traditional artisans, resulting in each product being unique and slightly different from each other. Most of the processes are manual; hence the irregularities which may occur are characteristic of the process and not counted as a defect.
All orders go through a stringent quality check before shipping. However, in the off chance that you have received a damaged product, please notify us at email@example.com within 48 hours of receiving the order.
- Processing the order within India takes 3 - 5 working days and then shipping takes 6 - 10 working days.
- We do not offer Refunds and we accept exchanges or give a store credit of 12 months validity.
- The product bought will only be accepted for exchange if informed within 3 days after the delivery and are in perfect condition with no damage, stains or marks. The Vraj:bhoomi team holds the right to not accept returns in case the product is used or damaged by the customer.
- Exchange is only applicable once and with the products of equal price value or more.
- No Returns or Exchanges for Discounted/Sale products
- Shipping costs are non-refundable
- In case of exchange, customers are required to pay both ways for the shipping costs.
- Clothing sent to us without a prior email will not be accepted.
Cancellation will only be accepted if your order hasn’t been shipped. If you cancel your order before it has been shipped, we will refund the entire amount.
We ship worldwide. Your purchase will be shipped through a reliable courier partner. Please allow up to 2 weeks for your package to arrive. Some areas may take longer depending on customs. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees.
FOR ALL EXCHANGE, PLEASE SHIP TO THE FOLLOWING ADDRESS:
Ground floor, 1, Rangkunj Society,
Naranpura Cross Roads, in the lane opp. AMCO bank
Naranpura, Ahmedabad 380013, Gujarat
M: +91 9925007970