Shipping & Returns

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Vraj:bhoomi  is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost.

Please note by purchasing from Vraj:bhoomi you as the buyer agree to our shopping terms, conditions and policies.

SHIPPING COST
The shipping charge is specified separately for every product. For multiple products ordered, the system adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders multiple products.

Our prices are inclusive of all taxes except Octroi, if applicable in your region.

Shipping costs are non-refundable

PROCESSING YOUR ORDER
On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location. From the date of placing order, we would normally take 4-12 working days to deliver your order. In few locations, the delivery may take longer, depending on the accessibility of your location by our logistics partners. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

In case you need a garment by a particular date, please reach out to our team and inform us in advance.Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

RETURN POLICY

Before you return a Vraj:bhoomi product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.

Let’s not think of an irregular weave or print or a stitch as a defect. Handmade by definition means a glorious uncertainty when it comes to uniformity. Most of the processes are manual; hence the irregularities which may occur are characteristic of the process and not counted as a defect. 

Please read item descriptions carefully and note sizes of products. Please also know monitors are calibrated differently and colours, while may be close, may not be 100% accurate.

In spite of these variables, at Vraj:bhoomi we stand behind the quality of our products and we will replace the product if you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item.

Exchange Policy

Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase please follow the instructions below:

Exchange/Return will be only accepted once.

We only exchange a product for once and when informed within 2 working days from receiving the goods. If you would like to request an exchange please write to us at [email protected]

Items which are to be exchanged need to be sent back within 7 days of receiving the goods.

Vraj:bhoomi will replace the returned items or issue a credit note for the cost of the goods after we have received the returned shipment.

Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address. Company will not be responsible for any loss in the courier sent by you.

If we have sent you a wrong item (wrong style,color or size), shipping charges for the replacement will not be billed to the customer.

The value of the exchange order cannot be lesser than the original order. However, it can be more. In this case the difference amount has to be paid by the customer.

For all returns, please ship to the following address:

Studio Vraj:bhoomi

Ground floor, 1, Rangkunj Society,
Naranpura Cross Roads, in the lane opp. AMCO bank
Naranpura, Ahmedabad 380013
Gujarat
M: +91 9925007970

Note: Customers cannot return or exchange an item which has been purchased online at any of our retail stores, and similarly retail store purchases cannot be returned through our Online Store.

Exchange will be done in the following cases:

Genuine sizing issues, only for unused garments. Please review our size guides carefully before making your purchase.

In case Vraj:bhoomi discovers that a wrong item(wrong style,color or size) has been shipped to you.

Refunds will be done in the following cases:

Packages lost in transit.

In case Vraj:bhoomi discovers any wrong pricing in its online catalogue and the price charged to you is higher than the actual price.

No exchange will be given in the following cases:

In case of minor design and color variations. With hand made products there will always be some variation between products.

No refunds will be given in the following cases:

Incorrect or outdated delivery address.

Incorrect address format including any form of a PO Box address.

After 3 failed delivery attempts by the courier.

Package refused by recipient.

Products returned in a used or damaged condition.

Note: Exchange and Refunds will only be made after we have received the returned shipment.

SALE ITEMS
Only regular priced items may be returned, unfortunately sale items are final sale and cannot be returned.

INTERNATIONAL SHIPPING

We ship worldwide. Please choose your shipping zone while placing your order. Our international shipping charges vary with the size.

Your purchase will be shipped through a reliable courier partner. Please allow up to 3 weeks for your package to arrive. Some areas may take longer depending on customs.

Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged to custom clear your goods and deliver them to your doorstep.

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