FAQs

GENERAL

What qualifies as a bulk/wholesale order?

Our minimum order quantity is 30 units. If you are unable to fulfill the Minimum Order Quantity, you can still place the order but the percentage of discount offered will be less.

Do you offer discounts? What is the percentage of the discount?

Yes we offer discount on all bulk orders. The % of discount varies according to the quantity.

How do I get a price quote?

Please write to us at [email protected] to know more about the wholesale pricing, lead time, shipping, payment method and minimum quantities.

How can I see your look-books?

To view our look-books you will have to request a wholesale login here.

How long does it take to manufacture/process the order?

If the stock is readily available, we can dispatch it immediately on receiving the payment, if we have to produce it, it may take anywhere between 4-8 weeks to process your order depending on the quantity.

Do you send samples?

We will be happy to send you samples at our Retail Price which you can order directly from our website. Once you place the bulk order, we will calculate the discount on the samples and reimburse the difference amount.

Can I return my bulk order?

Regretfully, we do not accept returns/exchange.

Do you offer customization?

Yes we are happy to customize, as long as our Minimum Order Quantities (MOQ) / Minimum Order Value (MOV) are fulfilled.

Can I know more about the product packaging?

We provide cloth bag of different sizes based on the product size with minor additional cost.

Where is your studio located?

Our studio is located in the Ahmedabad, Gujarat, India. You can book an appointment here to visit us.

Our studio Address is:

Ground floor, 1, Rangkunj Society, Naranpura Cross Roads, Ahmedabad 380013, Gujarat, India.

SHIPPING & PAYMENT

Which courier service do you use to send bulk/wholesale orders, how many days does it take for the delivery?

We use DHL & Aramex courier service to ship worldwide. Once your order is ready for the dispatch, it approximately takes a 4-8 working days for delivery. In case you need the order urgently, we can send it by priority shipment services with an additional cost.

Can I use my courier account for bulk orders?

Yes, you can certainly use your own account for the delivery of your order.

Where do you ship out of?

We send out all the shipments from our studio in Ahmedabad, Gujarat, India.

What is the mode of payment?

We can send you a payment link and you can pay using your credit/debit card with a transaction fee of 3%. We also accept bank transfers in INR. All payment methods are safe and secure.

What are your payment terms?

We take 50% advance at the time of booking the order and balance 50% before the order is dispatched.

Are there any additional taxes to be paid?

All export orders are exempted of Indian taxes, however if there is any import tariff imposed by your country, it is to be paid by you.

PRODUCT CARE

FABRIC – All our clothing is 100% pure cotton. Cotton fabric has the added value of allowing more air penetration and is therefore cooler, softer, and breathes better. Cotton is a magical fabric that gets softer and more absorbent with every wash. The distinctive feature of vraj:bhoomi clothing is the involvement of hand processes at every stage in making. The soft feel of the fabric is something every loyal client will swear by. The other element of the hand process is the variation and irregularities in the fabric, which are not necessarily “defects” but are integral to and characteristic of hand block prints and natural dyes.

NATURAL & PLANT DYES – You must be aware that all natural-dyed fabrics are prone to bleeding in the first 2-3 washes. The excess dye gets washed out during the initial washes. Natural dyed fabrics need special care owing to the properties of the dyes.

SHRINKAGE – During the dyeing and printing processes, the fabric is repeatedly washed. This helps to ensure full dye penetration, removes any residual surface dye. This process ensures that there is no further shrinkage after stitching.

LAUNDERING – Here’s a basic guide to increasing the longevity of the fabrics:

-Delicate hand wash or dry clean only.
-Wash separately in cold water.
-In order to maintain the brilliance of the color, add a handful of salt to the first rinse.
-To reduce the effect of discoloration turn your clothes inside out, especially dark colors.
-Do not soak in water for long.
-Do not dry in direct sunlight.
-Do not use fabric softeners, bleach or starch.

IRONING – Press with a warm to hot iron while damp. If the item has dried, use a spray bottle to dampen the fabric. Always iron at medium temperature, inside out.

If you have any further concerns or questions, please connect with us on [email protected] or +91 9727009675. We will be happy to help you.

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